Frequently Asked Questions
Everything you need to know about Nomad Cosmetics products, shipping, and more.
Are Nomad Cosmetics products cruelty-free and vegan?
Yes, we are 100% cruelty-free and PETA certified. All of our products are formulated without any animal-derived ingredients, making our entire collection vegan-friendly.
How long does shipping take and do you ship internationally?
We ship worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We want you to love your look. If you are not satisfied, you can return unopened and unused products within 30 days of purchase for a full refund. Please contact our support team to initiate a return.
Are your eyeshadow palettes safe for sensitive eyes?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend checking the specific ingredient list on the product page if you have known allergies or extreme sensitivities.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Afterpay and Klarna.